Corporate Cultural Values

Corporate Cultural Values: Setting the Standards for Excellent Service

In the hospitality and convention industry there are certain Core Values and Service Standards that we all ascribe to and share.  At Las Vegas Expo we are proud of our corporate culture values; they are not unique rather they are intrinsic elements which we have in common with hotels, convention facilities and other suppliers.  We are proud to be working in this business and it is important that all of our employees and industry colleagues always be striving to seek every opportunity to provide exceptional exhibitor and attendee experiences.

In every interaction with convention attendees, all of us in the Hospitality business should be talking ownership of each task we perform, question we are answering or assistance being requested.  At Las Vegas Expo, it is our job to deliver consistent, innovative and extraordinary experiences.

Core Service standards are vital to providing positive show experiences.  Although relatively simple to comprehend, these standards must be carried out minute by minute of sometimes very long days.

  • The first is stay engaged…..pay attention to what you are being asked and respectively working to get and keep the person’s interest in mind while executing the request or service order.
  • Second, is to be genuine and sincere; it goes a long way and people become at ease when they sense you really do care and will work to make their request happen in a timely fashion. Conversely, when the instances of challenging occurrences are steam rolling over the best of plans, being genuine and sincere will alleviate the pressure and tension building up during these difficult stretches.  People want to be helped and will understand and be semi tolerant when things don’t go smoothly if you are being honest.  A who the heck cares attitude is easily unmasked and will only exacerbate tough situations.
  • Anticipate the exhibitor and clients’ need and that will propel the team to exceed expectations. Unfortunately, we tend to hear more from people who were not satisfied,  while the happy campers won’t generally send a note of Thanks.  The satisfaction of a job well done must come from within.  Knowing you are helping people and lightening their load (remember, it is tiring being an exhibitor or attendee) might be the only reward at times yet if that makes you tick internally, it will shine through in all of your interactions.
  • The hardest core service standard is to take ownership of each experience, each and every day on each and every show. In the most elementary form this means making sure your job is done properly and to the best of your ability.  Taking responsibility for your work brings results, increases customer satisfaction and increases corporate profitability by reducing waste and eliminating a duplication of labor to fix mistakes that were preventable.

At Las Vegas Expo, Complete Show Services, our corporate cultural values are integral to who we are.  All of us in the hospitality industry should be driven by these clearly defined principles.  Again, these are not unique and earth shattering revelations; they are tried and true cornerstones for delivering stellar service:

  • Integrity- Always do the right thing
  • Respect – Be respectful and considerate. Everyone matters
  • Excellence – Deliver more than others think possible
  • Teamwork – Collaborate and support each other to achieve excellence
  • Passion – Show passion for what we do and enthusiasm for who we are vital members of our company.

As colleagues, coworkers and suppliers in the convention and meetings business know, being successful doesn’t just happen.  Pleasing clients and customers isn’t a fluke random occurrence.  A corporate culture embodied with strong service principles and executed with consistency through proven protocols and procedures has all the ingredients and elements necessary to provide extraordinary positive show experiences.  Without these values, we would be a ship lost at sea with no clear navigational chart.  It is the job of every employee to embrace the culture, values and service standards to make it smooth sailing for every one coming on board.

We would be thrilled to hear about your organization and how your service philosophy charts a path to success and exemplary service.

Send them along to Mitch Isaacs – Sales & Marketing Manager – mitch@lvexpo.com

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