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Why Biggest isn’t necessarily Best

Who thinks Big Macs or Whoppers are truly the best burgers they ever had?  Is that $5 foot long Subway sandwich better than Pat’s Philly Cheese steaks?  Domino’s pizza anyone, instead of made from scratch John’s Brick oven in Manhattan.    Applebee’s, as a choice, rather than Dallas’ Mansion at Turtle Creek for a romantic dinner?  If we all know that the independent restauranteur provides food and service light years ahead of the massive chain food outlets, how is that we can’t believe that a smaller...

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Legally Unplug? -Working in a 24/7 Electronic world

I can’t even begin to fathom or imagine saying “Sorry, Boss — I’m off the clock!”  Yet, I recently read an article about shocking proposed legislation that’s moving forward in the NY City Council.  Employees of private companies would be able to blow off their bosses’ and clients’ after-hours e-mails and texts without penalty under The Right to Disconnect bill.  So in the electronic world of instant purchases and delivery, we’re legislating the ability to unplug? 

Here’s the catch, the regulations would bar firms from requiring...

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Service is an Attitude, not an action

What separates good service from great service just might surprise you.  After all, who doesn’t want exceptional service rather than just pedestrian service & indifference masked as feigned enthusiasm?  You can advertise good service, post about it, tweet about it and put it on company logo apparel but if the staff delivering on the front lines hasn’t fully bought into it, then the service will be less than stellar.

At Las Vegas Expo Complete Show Services, the words service are not just an action statement but...

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